Free shipping over $45. And if your pet won’t eat it, we make it right.
Shipping rates
- Standard, 3 to 5 business days: $5.95, free over $45
- Express, 1 to 2 business days: $12.99
- Subscription orders: Always free
- Orders placed before 1 pm ET, Monday to Friday: Ship the same day
Where we ship
We ship to all 50 US states, Puerto Rico and APO/FPO addresses. We don’t ship internationally yet. Want us in your country? Write to us and we’ll let you know when we get there.
Processing and tracking
Orders placed before 1 pm ET on a business day ship the same day. Orders placed after that, or on weekends and US holidays, ship the next business day. You’ll get a tracking link by email as soon as your order leaves our warehouse.
Subscriptions
Subscription orders ship on the date shown in your account, every 2, 4 or 6 weeks depending on your plan. We’ll email you three days before each order so you can skip, swap or pause. Subscription shipping is always free.
Late, lost or damaged orders
If your tracking hasn’t moved for five business days, or your order arrives damaged, email hello@thelongrunpets.com with your order number and a photo if you have one. We’ll send a replacement at no cost. You don’t need to send anything back.
Packages marked delivered but not received: check with neighbors and your building first, then write to us within 14 days and we’ll help.
The make it right promise
If your pet won’t eat it, tell us within 30 days of delivery. We’ll refund the bag or send a different flavor, whichever you prefer. One claim per flavor per household. No need to return an opened bag.
Returns
Unopened treats can be returned within 30 days of delivery for a full refund of the product price. Club apparel can be returned or exchanged within 30 days if it’s unworn, unwashed and has its tags. Email us to start a return and we’ll send a prepaid label for exchanges. Return shipping for refunds is deducted from your refund unless the item was damaged or sent in error.
Refunds
Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are refunded only if the order arrived damaged or we made a mistake. Discount codes used on the original order can’t be reissued.